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53 lines
1.9 KiB
Protocol Buffer
53 lines
1.9 KiB
Protocol Buffer
// Copyright 2025 Google LLC
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//
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// Licensed under the Apache License, Version 2.0 (the "License");
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// you may not use this file except in compliance with the License.
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// You may obtain a copy of the License at
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//
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// http://www.apache.org/licenses/LICENSE-2.0
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//
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// Unless required by applicable law or agreed to in writing, software
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// distributed under the License is distributed on an "AS IS" BASIS,
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// WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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// See the License for the specific language governing permissions and
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// limitations under the License.
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syntax = "proto3";
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package google.cloud.support.v2;
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import "google/api/field_behavior.proto";
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option csharp_namespace = "Google.Cloud.Support.V2";
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option go_package = "cloud.google.com/go/support/apiv2/supportpb;supportpb";
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option java_multiple_files = true;
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option java_outer_classname = "EscalationProto";
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option java_package = "com.google.cloud.support.v2";
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option php_namespace = "Google\\Cloud\\Support\\V2";
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option ruby_package = "Google::Cloud::Support::V2";
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// An escalation of a support case.
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message Escalation {
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// An enum detailing the possible reasons a case may be escalated.
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enum Reason {
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// The escalation reason is in an unknown state or has not been specified.
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REASON_UNSPECIFIED = 0;
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// The case is taking too long to resolve.
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RESOLUTION_TIME = 1;
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// The support agent does not have the expertise required to successfully
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// resolve the issue.
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TECHNICAL_EXPERTISE = 2;
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// The issue is having a significant business impact.
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BUSINESS_IMPACT = 3;
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}
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// Required. The reason why the Case is being escalated.
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Reason reason = 4 [(google.api.field_behavior) = REQUIRED];
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// Required. A free text description to accompany the `reason` field above.
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// Provides additional context on why the case is being escalated.
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string justification = 5 [(google.api.field_behavior) = REQUIRED];
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}
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